We know that the critical component of any respectable and successful online store is customer support. We strive to ensure your satisfaction from the time of purchase till the day your ready to throw it out. If for whatever reason your are not satisfied with your purchase, please reffer to our policies below to learn how to go about the proper procedures.
How can I return my product?
To return a product, an RMA number (Return Merchandise Authorization ) must be obtained from any of our friendly and helpful support representatives which can be reached via our toll free customer support number at 1-866-712-7783. If our support team is not available during normal business hours, please email us with full details as to why you want to make your return. Send the email to customerservice@GADGETAVE.com and we will respond within 24-48 business hours. RMAs will not be issued via email, but you will be contacted via phone. Returns must meet all applicable criteria:
Please be advised if your returned product does not match all applicable criteria listed below, it will be rejected by our Returns Warehouse and returned back to you. Consequently, your RMA will be nullified and any credit request will be denied and any replacement order will be cancelled. Our arrangements with our suppliers and manufacturers allow us no room to make exceptions. All returns must be shipped back to us at the customers expense. All returns must include tracking numbers and insurance to insure the products safe arrival.
Conditions for returned items
All returned merchandise must be in new condition and must include all original packaging and printed material in original unaltered condition. Receipt should be saved, as it is used for proof of purchase. Shipping expenses are not refundable under any circumstances. Return shipping for returned items are the customer's responsibility. We do not issue call tags on any orders that have been shipped. We do not reimburse for any shipping or insurance cost incurred by the customer for returning or exchanging an item.
In addition please note that any orders that are returned or refused which at time of sale had free shipping or $0 shipping, will be assessed a shipping and handling charge along with any appropriate restocking fees. Do not mail or dispose of the packing slip (for rebates) until you have examined and tested the product to your satisfaction. Do not write on the manufactured box, it must be doubled box and the RMA is written on the outside box, not on the original manufacturer box.
What may be returned and when?
At the time of purchase and in our user agreement we clearly state there are absoloutely NO returns on televisions due to the high risk they face in the shipping process. We strive to ensure your satisfaction with your product at the time of purchase and process your order with full consent. Once the order has been shipped we can not cancel it out or return it for any reason, other than the terms specified below.
There are absoloutely NO returns on televisions due to the expensive freight rates, and damage risks they face during a shipping a process. Orders that are confirmed may not be cancelled once they are in transit. In the event that the order must be cancelled, the customer will be subject to a 15% restocking fee in addition to the shipping fees incurred by us the merchant.
Items sold at FINAL SALE price may never be returned; including but not limited to televisions and television accessories such as (Cables, warranties, mounts, stands, kits,). Extended warranties may never be returned, as they are custom purchases.
If a Television items arrives defective or requires service within 10 days of receipt, it can not be returned, and must be serviced under the manufacturer's warranty. With most large screen displays this service may be done on-site, other items may be required to be taken to a repair center. This is due to the high cost of shipping on these units, which at times we offer free shipping on.
If service is required please contact the manufacturer for replacement or contact a GADGETAVE representative for assistance. Contact us toll free at 1-866-712-7783 or email us at customerservice@GADGETAVE.com
PLEASE BE ADVISED THAT INDUSTRY STANDARDS DO NOT RECOGNIZE ANYTHING LESS THE 25 DAMAGED PIXELS AS A DEFECT. PLEASE NOTE THAT WE WILL NOT ACCEPT ANY EXCHANGE OF A TV WITH LESS THEN 25 PIXELS BEING DAMAGED. THIS MUST BE HANDLED BY THE MANUFACTURER.
Oversized televisions (20 inches and larger) may not be returned at all. Be advised that the following responsibilities are yours upon taking delivery of your oversized television: You must carefully inspect the box your TV comes in before the shipper leaves your premises. If you discover damage, or an incorrect item, refuse delivery. The shipper will remove the oversized TV and we will return the item to us.
DO NOT REFUSE DELIVERY BASED ON A BOX THAT APPEARS TO BE SLIGHTY DAMAGED. IT IS COMMON FOR WEAR AND TEAR TO HAPPEN TO THESE BOXES DURING SHIPPING. REFUSED TV's THAT COME BACK WITH NO DAMAGES WILL BE ASSESED A RESTOCKING FEE. WE CANNOT COVER SHIPPING 4 WAYS ON A TV THAT IS NOT DAMAGED. IF THE SHIPPER LEAVES, AND WHEN YOU UNCRATE THE PACKAGE YOU DISCOVER DAMAGE, IT IS COVERED UNDER OUR CONCEALED DAMAGE CLAUSE. WE CAN CLAIM THIS, AND GET IT REPLACED TO YOU AT NO COST.
Please try to inspect the package as carefully as possible, while the shipper is there as we encounter problems even with concealed damage claims. It is always best when the shipper notates damage themselves. You must sign the shipper's release form (Adult's 18) to complete the delivery process. Your signature acknowledges that you understand this Special Return Policy, and the condition of the TV meets your expectations, and you understand that you cannot return the TV.
After delivery, contact the manufacturer directly or check any applicable warranty you might have after delivery. (This only applies to defects, not damages).
Customers are responsible for the return shipping to our warehouse. In the case of an exchange of a defective unit, GADGETAVE will provide and pay for the outbound shipping of replacement merchandise. Returned merchandise must arrive no later than 7 days after issuance of a Return Authorization Number.
Please feel free to contact us at any time by calling us toll-free at 866-712-7783
Via email at customerservice@GADGETAVE.com